Exchange / return conditions
- Defective or wrong item sent:
If the mistake is ours, we're happy to fix it or refund you, and we cover shipping both ways. - Wrong item ordered:
You can exchange items that haven't been washed or used. You pay shipping both ways and any price difference. - Made-to-order items:
These can't be refunded, but we're happy to fix any manufacturing errors.
- Time frame: Report a problem or request a return within 15 days of receiving your order.
- Condition: Items must be in perfect condition, unused and unwashed (please take photos or a video while unboxing as evidence).
- Refunds: Processed within 10 business days after we've checked the returned item.